Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Product Information

We specialize in 100% tobacco-free and nicotine-free Functional & Ritual Pouches. Our products are divided into two main categories to suit your needs:

  • Functional Pouches: Enriched with active ingredients like caffeine, vitamins, and minerals to give you an energy boost, enhance focus, or support your metabolism (e.g., POWER, BURN, FOCUS).
  • Ritual Pouches: Designed for those who love the physical feeling and routine of traditional snus, but want to leave the nicotine and tobacco behind. This includes our classic flavors and our "Nothing" pouch, specifically designed as a gateway product to help you quit the habit entirely.

The Functional & Ritual Pouches available for purchase directly on this website are 100% tobacco-free and nicotine-free.

No nicotine products are directly sold on this website. Navigate to a local store or e-tailer that sells them in Sweden.

Simply place one pouch under your upper lip. You will start to feel the release of flavor and active ingredients almost immediately. We recommend keeping the pouch in for about 30–40 minutes for the best experience.

Our pouches are a sugar-free supplement made with high-quality, functional ingredients. Because some of our Functional Pouches contain high levels of caffeine, if you are sensitive to caffeine, we recommend not consuming them late in the evening to avoid disrupting your sleep.

Yes, but you should monitor your total caffeine intake. The Swedish Food Agency recommends a maximum daily caffeine intake of 200 mg during pregnancy.

  • One portion of POWER contains 50 mg of caffeine (max 4 pouches/day if pregnant).
  • One portion of BURN or FOCUS contains 20 mg of caffeine (max 10 pouches/day if pregnant). 

Our Ritual Pouches (like the "Nothing" pouch) are caffeine-free. Always consult with your doctor if you are unsure.

All of our pouches have a shelf life of 18 months from the production date when kept in their unopened, original packaging.

Shipping & Delivery

We currently ship domestically within Sweden and to most European countries (including Norway and Denmark).

*Please note: We do not sell or ship to Finland from this website. Finnish customers should visit lewaofsweden.fi.

We process all orders within 1–2 business days. Once dispatched, delivery times are:

  • Sweden, Norway & Denmark: 1–3 business days (via Bring PickUp & Box).
  • Rest of Europe: 3–7 business days (via DHL Express Priority Shipping).

Sweden: 49 SEK standard. We offer Free Priority Express Shipping on orders over 399 SEK.

Europe: Shipping is calculated at checkout based on your location. We offer Free Priority Express Shipping to selected European countries on orders over €39.

If you are ordering from outside the standard EU VAT area (for example, Norway), your order may be subject to local import duties or taxes upon arrival. These charges are the sole responsibility of the customer. Since all our products directly sold here are nicotine-free, they are generally classified as dietary supplements or food products, but please check your local customs rules.

If your package is delivered to a Bring or DHL collection point and is not picked up within the courier's specified timeframe (usually 7–14 days), it will be returned to our warehouse. For all uncollected packages, we deduct an administrative return fee of€10 / 100 SEK from your refund.

Returns & Refunds

Yes, you have the right to return your order within 14 days of receiving it. However, because our pouches are consumable products intended for oral use, they are classified as hygiene items.

We can only accept returns if the cans are completely unopened, unused, and the protective seal is fully intact.

Please access your account at account.lewaofsweden.com to request a return or email our customer service team at info@lewaofsweden.com with your Order Number. Do not send items back without a Return Request or by contacting us first! We will provide you with the correct return address and instructions.

If you are returning an item because you changed your mind, you are responsible for covering the cost of return shipping.

We’re sorry about that! Please take a clear photo of the damaged or incorrect item and email us at info@lewaofsweden.com within 48 hours of delivery. We will cover the shipping costs to resolve the issue and send you a replacement or issue a refund immediately.

Orders & Payments

We process orders very quickly to get them to you as fast as possible. If you need to make a change or cancel, please email us immediately. If the order has already been processed or handed over to our couriers, we will not be able to cancel it, but you can return it to us once it arrives (provided it remains unopened).

Once your order has been dispatched from our Swedish warehouse, you will receive a Shipping Confirmation email containing a tracking link so you can follow your package's journey via Bring or DHL.


  • Vegan

    Our entire collection is vegan and cruelty free.

  • Fast & Free Shipping

    Free Priority Express Shipping for orders over certain amount.

  • Natural

    We only use the finest natural ingredients.

  • Recyclable

    All packaging is recyclable and eco conscious.