FAQ
OUR PRODUCTS
No, our functional pouches are a vitamin-enriched, sugar-free supplement made with healthy functional ingredients. If you are sensitive to caffeine, we recommend not consuming our products late in the evening.
Yes. However, the Swedish Food Agency recommends a maximum daily caffeine intake of 200 mg during pregnancy.
One portion of POWER contains 50 mg of caffeine – meaning a pregnant woman should not consume more than 4 pouches per day.
One portion of BURN or FOCUS contains 20 mg of caffeine – meaning no more than 10 pouches per day.
One portion of GLOW contains 10 mg of caffeine – meaning no more than 20 pouches per day.
The age limit for shopping on our website is 18 years old. In retail stores, the recommended minimum age for our nicotine-free products is 15 years, though this may vary depending on the individual store or retailer.
THE CIRCLE
The Circle is our community and reward system where you can earn points — both through purchases and by participating in Project Functional.
When you create an account with us, you start collecting points on all your purchases, which puts you into one of our four reward levels: Member, Silver, Gold, and Diamond. Your reward level gives you a fixed discount on all purchases based on your tier. At lewaofsweden.com/my-account/ under the “The Circle” tab, you can view your total points, current level, and how to level up for bigger discounts and exclusive perks. Among the perks, you can: Join a focus group testing new flavors and functions before anyone else. Get invited to exclusive events and experiences.
We want to encourage our customers to stay active — that’s why we’ve designed The Circle to reward engagement and participation. In other words, you can reach a high reward level quite fast without spending a fortune.
If you have any questions about The Circle, feel free to email us at info@lewaofsweden.com.
OTHER QUESTIONS
All our functional pouches have a shelf life of 18 months in unopened packaging.
Yes, LEWA is available through selected retailers and online stores worldwide. Ask your local store or online retailer if they carry LEWA.
You can purchase LEWA products directly from our website.
Yes — all our pouches are discreet and easy to use anytime, anywhere, without disturbing those around you.
We always strive to operate as sustainably as possible. All LEWA products are produced and packaged in Sweden, and we aim to offer a 100% renewable packaging solution in the future.
We’re always looking for people who love LEWA and want to help us grow. Send an email to social@lewaofsweden.com with the subject line “Collaboration”.
SHIPPING AND RETURNS
All LEWA shipments are handled by DB Schenker. You’ll receive a confirmation email once your order has been processed — including a link to track your delivery.
If you wish to make a claim about a product, email info@lewaofsweden.com with your order number, and we’ll help you as quickly as possible.
All our products are produced, packaged, and shipped from our factory in Örnsköldsvik, Sweden.
The guarantee applies only to our Starter Pack.
If for any reason you feel that LEWA isn’t for you, you can return all 8 cans and get your money back — no questions asked. Simply email info@lewaofsweden.com with the subject line “Money Back” and include your order number.
We’ll send you a return label to print, attach to an envelope, and drop off at your local service point. As part of our policy, the customer covers the return shipping cost of 49 SEK, which will be deducted from your refund once we receive all cans.
Delivery normally takes 1–3 business days (excluding weekends and public holidays), counted from when we confirm your order.
Shipping is free within Sweden for orders over 199 SEK. For orders under 199 SEK, a delivery fee of 49 SEK applies
If you forget to collect your package or regret your purchase, you are responsible for the return shipping cost (49 SEK). If you cancel your order before it leaves our warehouse, you’ll be refunded the total order amount minus the shipping fee (49 SEK).
If you have a question that wasn’t answered above, you’re always welcome to contact us at info@lewaofsweden.com.